FAQ
Frequently Asked Questions
Answers to common questions about scam complaint handling, evidence submission, and fund recovery workflows at Silver Ledger.
Can Silver Ledger guarantee recovery?
No. Recovery cannot be guaranteed. Results depend on transaction trail quality, response speed, jurisdiction, and third-party cooperation.
How do I start a complaint?
Create an account, go to the Recovery page, submit your incident details, and upload all available evidence documents.
What evidence should I provide?
Provide transaction receipts, wallet addresses, account statements, screenshots, chat logs, emails, and any known counterparty information.
How do updates reach me?
You receive case and support updates inside your dashboard notifications and support thread history.
Why is KYC required?
KYC protects platform integrity and is required before sensitive financial actions like withdrawals can be approved.
How long does review take?
Timelines vary by case complexity, evidence completeness, and external authority or institution response times.